Cricex Privacy Policy – Protection of Your Personal Data

1. Introduction to Cricex's Privacy Policy

Welcome to the Cricex Privacy Policy page. We, the management Cricex, take our responsibility to protect every player's privacy seriously. This Privacy Policy explains in detail how we collect, store, process, and safeguard your personal information in accordance with applicable Malaysian law.

By using the Cricex website and services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so that you fully understand your rights as a Cricex player in Malaysia. This Cricex Privacy Policy applies to all users of the website. cricex.my, whether you play slots, Live Casino games, Sports Betting such as the Malaysia Super League or EPL, or any other games available on our platform.

We are committed to ensuring that the personal information you provide us is handled in the safest and most responsible manner possible. Your trust is our greatest asset, and we will never take lightly the confidence placed in us by every loyal Cricex player.

2. Information We Collect

In operating the Cricex platform, we collect various types of information from our players. Understanding what data is collected helps you make informed decisions about the information you share with us.

Account Registration Information: When you register a Cricex account, we require your full name, email address, Malaysian mobile number, date of birth, and password. This information is needed to verify your identity and keep your account secure from unauthorised access.

Financial Information: To process deposits and withdrawals via local Malaysian payment methods such as DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, we may require your bank account or digital wallet details. All financial information is encrypted and processed through secure systems.

Gaming Activity Information: We record your gaming history at Cricex, including bets placed, winnings, time spent playing, and favourite games such as Jammin Jars slots, Money Train 3, Live Dragon Tiger, and more. This data is used to enhance your overall gaming experience.

• IP address and device information used to access Cricex
• Geolocation data (state or city within Malaysia) to ensure compliance with local laws
• Records of communications between you and the Cricex support team
• Feedback and complaints you submit through our platform
• Cookie information and browsing data on the cricex.my website

3. How We Use Your Information

Personal information collected by Cricex is used solely for legitimate purposes that enhance your gaming experience. The following are the primary purposes for which data is used on the Cricex platform:

• Identity Verification (KYC): Verifying that you are at least 18 years of age and a legitimate player in Malaysia in accordance with the applicable regulations.
• Transaction Processing: Processing deposits and withdrawals quickly and securely through your preferred local payment methods.
• Account Security: Detecting and preventing fraudulent activity, money laundering, or any unauthorised use of the platform.
• Experience Personalisation: Recommending relevant games, promotions, and bonuses based on your gaming habits and preferences on Cricex.
• Service Communications: Sending important notifications about your account, platform updates, the latest promotions, and relevant technical information.
• Legal Compliance: Fulfilling reporting and compliance requirements with relevant Malaysian authorities, including the Malaysian Communications and Multimedia Commission (MCMC).
• Platform Improvements: Analysing aggregated usage data to improve platform performance, the user interface, and the overall gaming experience on Cricex.

4. Sharing Information With Third Parties

Cricex takes the privacy of our players' information very seriously. As a general rule, we will not share, sell, or disclose your personal information to any third party without your consent. However, there are limited situations where sharing of information may occur:

All of Cricex's third-party partners are bound by strict confidentiality agreements and are required to uphold the same high data security standards that we ourselves maintain. They may only use your information for the purposes we have specified and nothing beyond that.

5. Cricex Cookie Policy

The Cricex website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and personalise content. The following are the types of cookies we use:

• Essential Cookies: Required for the basic functions of the website such as login, gaming sessions, and account security. These cookies cannot be disabled without affecting the functionality of Cricex.
• Performance Cookies: Anonymously collecting information on how visitors use the Cricex website to help us improve platform performance.
• Functionality Cookies: Remembering your preferences such as language (Bahasa Melayu), favourite game types, and account settings for a more personalised experience.
• Marketing Cookies: Used to display relevant Cricex advertisements and promotions to you based on your interests and browsing activity.

You can manage cookie settings through your internet browser preferences. Please note, however, that disabling certain cookies may affect the full functionality of the Cricex website.

6. Data Security & Account Protection

Cricex makes serious investments in cutting-edge security infrastructure to protect the personal and financial data of our Malaysia players. The security measures we have implemented include:

• 256-bit SSL data encryption across all pages and transactions on cricex.my
• Two-Factor Authentication (2FA) for additional account login security
• 24/7 system monitoring to detect and prevent unauthorised access
• Regular security audits conducted by independent cybersecurity experts
• Password storage using non-recoverable cryptographic hashing
• Segregation of sensitive data within protected server environments

While we take all reasonable steps to protect your information, no system is entirely immune to threats. We encourage Cricex players to play an active role in securing their accounts by using strong passwords and never sharing their login credentials with anyone.

7. Your Rights as a Cricex Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Cricex player have the following rights with respect to your personal data:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you by submitting a written request to us.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal information from Cricex's systems, subject to any legal obligations that may prevent such deletion.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw any consent previously given for the processing of your personal data, though doing so may affect the services we are able to provide to you.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the above rights, please contact Cricex via our official email or through the in-platform support channels. We will process your request within 30 business days.

8. Data Retention Period

Cricex will retain your personal information for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. Generally:

• Active account information is retained for as long as your account remains active with Cricex
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Customer support communication logs are retained for 3 years
• Cookie and browsing data are retained for no more than 2 years.
• KYC information is retained for 5 years after account closure

Once the retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9. Privacy Policy Updates

Cricex reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, new Malaysian legal requirements, or improvements in how we protect player data. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page
• Sending email notifications to all registered Cricex players
• Displaying a clear notice on the cricex.my homepage for a minimum of 14 days

Your continued use of Cricex services after any changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how Cricex protects your personal information.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding Cricex's Privacy Policy or the way we handle your personal information, please do not hesitate to reach us through:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the Cricex platform
• Complaint Form: Through our FAQ page (FAQ) us

We are committed to responding to all privacy-related enquiries within 5 business days. Our data privacy team will review each request thoroughly and ensure you receive a satisfactory response.