Terms & Conditions Cricex – Platform Usage Guide for Malaysia

Welcome to Cricex – an online entertainment platform built exclusively for Malaysians. These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and Cricex ("Platform", "we", or "us") governing your use of all services, games, and features available on the Cricex website.

By registering an account, making a deposit, playing any game or using any part of the Cricex platform, you confirm that you have read, understood and agreed to be bound by all terms and conditions set out in this document, as well as our Privacy Policy and Responsible Gaming Policy, which form an integral part of this agreement.

To be eligible to register and use Cricex's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years at the time of registration. Cricex takes appropriate measures to prevent minors from accessing the platform.
• Be a Malaysian citizen or a lawful permanent resident of Malaysia with an active local Malaysian phone number.
• Have full legal capacity to enter into a binding agreement under applicable Malaysian law.
• Not declared ineligible to participate by any regulatory body or relevant authority.
• Not playing on behalf of any other individual or entity.

Cricex employs multiple verification methods, including Malaysian phone number verification and payment information checks, to ensure each member meets all eligibility requirements. This process is part of our commitment to responsible gaming and legal compliance.

Each individual is only permitted to hold one Cricex account only. Owning multiple accounts is strictly prohibited and may result in the closure of all such accounts along with the forfeiture of all balances and bonuses.

By registering, you agree to:

• Provide accurate, complete and truthful information, including your full name, identification card number, email address, Malaysian phone number and date of birth.
• Updating your profile information whenever changes occur to ensure Cricex records remain accurate at all times.
• Keep your password and account login details confidential. Do not share your login credentials with any other party.
• Notify Cricex immediately if you suspect your account has been accessed by an unauthorised party.

Cricex shall not be liable for any losses arising from a member's failure to keep their login information secure. You are solely responsible for all activities that occur within your Cricex account.

All financial transactions on Cricex are conducted exclusively in Malaysian Ringgit (MYR). Our platform accepts deposits and processes withdrawals via the following local Malaysian payment methods:

• Minimum deposit: RM 10 per transaction. There is no standard maximum deposit limit, though limits may be adjusted based on your account verification level.
• Minimum withdrawal: RM 30 per request. Withdrawals are processed within 3 to 5 minutes of approval.
• Cricex does not charge any fees for deposits or withdrawals. Any fees imposed by e-wallet providers or banks are the member's own responsibility.
• All withdrawals must be credited to the same payment method used for the deposit, subject to Cricex's anti-money laundering policy.

Cricex offers its members a variety of bonuses and promotions from time to time, including a welcome bonus, weekly cashback, exclusive Free Spins and a VIP programme. All promotional offers are subject to specific terms and conditions stated alongside each offer.

General terms applicable to all Cricex bonuses:

• Bonuses are subject to terms rollover (wagering requirement) as specified in each offer before it can be withdrawn as cash. Rollover ratios vary depending on the bonus type.
• Bonuses have a validity period as specified. Unused bonuses will expire automatically once the given validity period ends.
• Each member is entitled to receive each type of bonus once only, unless otherwise stated in the relevant promotional terms.
• Cricex reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice.
• Any attempt to abuse the bonus system — such as through multiple account ownership or hedge betting — will result in bonus forfeiture and account suspension.

Cricex uses a Random Number Generator (RNG) independently audited by accredited international certification bodies to ensure the fairness and randomness of every game outcome. The RTP (Return to Player) rate for each game is as stated on the respective game information page.

Game results displayed on the Cricex platform are final. In the event of a technical disruption during a gaming session, Cricex will refer to server records to determine the valid outcome. If an outcome cannot be determined with certainty, the affected bets may be voided and stakes returned to the member's account.

• All games on Cricex – including video slots such as Cat Wilde, Royal Fishing, Jammin Jars and Year of Ox, as well as live casino titles like Live Dragon Tiger – operate in accordance with established rules.
• Members acknowledge that they play at their own risk and that Cricex makes no guarantee of winnings.
• The use of automated software or bots to play is strictly prohibited and will result in immediate account closure.

Cricex members are strictly prohibited from engaging in any of the following activities. Violations will result in immediate action, including account suspension or closure without prior notice:

• Registering more than one Cricex account, whether in your own name or on behalf of another person.
• Providing false, inaccurate or misleading information during registration or at any point while using the platform.
• Using a payment method that does not belong to you without the authorisation of the legitimate owner.
• Engaging in fraud, money laundering, or any other illegal activity through the Cricex platform.
• Exploiting bugs or technical vulnerabilities in the platform to gain an unfair advantage.
• Sharing, selling or transferring your Cricex account to another party.
• Using automated software, bots or similar tools to play or interact with the platform.
• Harassing, threatening, or causing distress to other members or Cricex staff.

All content on the Cricex platform – including logos, interface designs, game graphics, text, videos, audio, and software – is the exclusive property of Cricex or our licensors and is protected under Malaysia's applicable copyright and intellectual property laws.

Members are not permitted to:

• Copying, distributing, modifying, or using any Cricex content for commercial purposes without prior written consent from Cricex.
• Removing or altering any copyright notices, trademarks, or other proprietary rights notices found on platform content.
• Reverse engineering or attempting to extract the source code of the Cricex platform.

Use of the "Cricex" brand name, logo or our marketing materials for any purpose other than personal reference to our platform requires written consent from Cricex management.

Cricex provides its platform on an "as is" basis. While we continually strive to ensure the platform operates smoothly and without interruption, Cricex makes no express or implied warranties regarding the availability, accuracy, or uninterrupted performance of our services at any time.

Cricex shall not be held liable for:

• Any direct or indirect financial losses incurred by a member while playing on the platform, including losses from wagering.
• Service disruptions caused by factors beyond our control, such as ISP network issues, natural disasters, or third-party cyber attacks.
• Loss of data or information arising from technical failures beyond Cricex's control.
• Financial decisions made by members based on information or statistics displayed on the platform.

Members may close their Cricex account at any time by contacting the support team via live chat or email at [email protected]. Closure requests will be processed within 3 business days. Any valid balance remaining in the account will be returned to the registered payment method once all conditions have been met.

Cricex reserves the right to suspend or close a member's account in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Suspicion or evidence of fraud, money laundering or other illegal activity.
• Failure to comply with identity verification requests within the stipulated timeframe.
• Instructions from relevant legal authorities.
• If a member is found to be under 18 years of age.

In cases of closure due to a violation, Cricex reserves the right to withhold the balance in the affected account until the investigation is concluded. Members who are dissatisfied with an account closure decision may submit a formal appeal by email to [email protected] within 14 days of the notification date.

Cricex reserves the right to modify, add to or amend any part of these Terms & Conditions at any time at our sole discretion. Any amendments will take effect immediately upon being published on this page, with the updated date clearly noted at the top of the document.

Cricex will endeavour to notify members of major amendments through:

• In-platform notifications on Cricex upon login.
• Email to the member's registered address for significant changes.
• Update the "Last Updated" date at the top of this document.

Your continued use of the Cricex platform after any amendments are published constitutes your acceptance of those changes. If you do not agree with the amendments, you must stop using the platform and contact our team to close your account.

These Terms & Conditions, together with all other agreements between the member and Cricex, are governed by and construed in accordance with the applicable laws of Malaysia, including but not limited to the Personal Data Protection Act 2010 (PDPA), the Communications and Multimedia Act 1998, and Malaysian contract law.

Should any dispute arise between a member and Cricex, the following steps must be followed:

• Step 1 – Amicable Resolution: Contact the Cricex support team via live chat or email at [email protected] to resolve any issues amicably within 14 days.
• Step 2 – Formal Appeal: If a resolution is not reached, members may submit a formal written appeal to Cricex management.
• Step 3 – Arbitration: Disputes that cannot be resolved through negotiation will be referred to arbitration in Malaysia in accordance with the applicable KLRCA Arbitration Rules.

The competent courts of Malaysia shall have exclusive jurisdiction over any legal action arising from or in connection with these Terms & Conditions.