Cricex believes online gaming should be an enjoyable form of entertainment, not a burden. We provide the tools, guidance, and support to ensure every Malaysian player games safely and responsibly.
Cricex provides a range of practical tools to help you stay in control while you play.
Set your own daily, weekly, or monthly deposit limits. Once a limit is reached, the Cricex system will automatically block any additional deposits for that period.
Set how long you want to play each day. Cricex will send you a reminder when your time limit is nearly up, helping you avoid playing longer than intended without realising it.
If you feel you need a break, Cricex offers self-exclusion options for 24 hours, 7 days, 30 days, or permanently. Your account will be fully blocked for the duration you choose.
Protect your wallet by setting a maximum loss limit. Once this limit is reached within a session or a set period, Cricex will automatically end your gaming session.
Monitor your own gaming patterns through detailed betting history reports. Understand your playing habits and make smarter decisions based on your actual account data.
Cricex enforces a rigorous age verification process. Only players aged 18 and above are permitted to register and play, ensuring our platform remains safe for all adult users in Malaysia.
Responsible gaming means approaching online betting with a healthy mindset, strong self-control, and a clear understanding of your personal limits. At Cricex, we believe every Malaysian player deserves to enjoy slots, live casino, and other games purely as entertainment — not as a way to resolve financial or emotional problems.
We understand that online gaming can be a genuinely enjoyable activity when done responsibly. The thrill of hitting a jackpot in a Jammin Jars, the excitement of watching EPL football while placing live bets, or the satisfaction of winning in a Live Dragon Tiger — all of these are positive experiences you can enjoy, as long as you play within your limits.
However, Cricex also recognises that without proper controls, gaming can become problematic for some individuals. That is why we invest seriously in a comprehensive responsible gaming programme to safeguard the wellbeing of all our players in Malaysia.
Cricex Reminder: Online gaming should be entertainment, not a source of stress. Always set a budget before you play, and never use money you cannot afford to lose.
One of the most important aspects of responsible gaming is being able to spot the early warning signs of problem gambling — in yourself or someone you care about. Here are some signs every Cricex player in Malaysia should take seriously:
If you identify two or more of the above signs in yourself, we strongly encourage you to use the gaming management tools provided by Cricex or seek professional help right away.
Important: Recognising the problem is the single bravest first step. There is no shame in asking for help. Cricex is always here to support you.
Setting personal limits is the most effective way to keep your experience on Cricex enjoyable and in control. Follow these simple steps to activate the responsible gambling tools in your account:
Access your account at cricex.my using your registered username and password. Always make sure you are on your own personal device.
Click on your profile icon at the top of the page, then select "Account Settings" or "Gaming Controls" from the dropdown menu that appears.
You can set a deposit limit (e.g. a maximum of RM200 per day), a session time limit (e.g. 2 hours per day), or a maximum loss limit — whichever works best for you.
Enter your desired limit value and click "Save". The limit takes effect immediately. Any request to increase a limit will only be processed after a 24-hour waiting period for added protection.
Review your activity reports and limit usage every week. If you find your limits need to be lowered further, do so immediately without hesitation.
Control your spending within a single gaming session
Manage your overall budget across the week
Smart long-term financial planning
Take a full break whenever you need one
Take this quick self-assessment to get a clearer picture of your gaming habits. Answer each question honestly:
1. Have you ever played longer than you originally planned?
2. Have you ever used bill money or daily living funds to place bets?
3. Do you often try to "chase" money you have lost by continuing to play?
4. Have your loved ones ever expressed concern about your gaming habits?
5. Has gaming become your primary way of coping with stress or problems?
If you answered "Yes" to two or more questions, we strongly encourage you to use Cricex's limit tools or contact our support team for further guidance. Remember, there is no shame in asking for help.
Sound financial management is at the heart of a positive responsible gaming experience. Cricex encourages all Malaysian players to practise the following principles before and during play:
Cricex has a zero-tolerance policy on underage access to our platform. Protecting Malaysian children and teenagers is a shared responsibility between our platform and parents or guardians. Here are the steps we take — and what we ask of you:
Important Warning: If you suspect someone under 18 is using the Cricex platform, please report it to our support team immediately at [email protected]. We will investigate every report thoroughly and in earnest.
If you or someone you care about is struggling with gambling-related issues, please know that help is always available. Reaching out is a sign of strength, not weakness. At Cricex, we are committed to supporting Malaysian players who need help in the following ways:
Remember, responsible gaming means knowing when to stop. Cricex will always respect your decision to take a break or quit entirely — no questions asked, no pressure.
Cricex Support: Email us at [email protected] or use the Live Chat available 24/7 on the Cricex platform. We are always here to help whenever you need us.
Cricex encourages all Malaysian players to practise the following five core responsible gaming principles in every session:
Join the Cricex community of responsible players. Sign up now, set your limits, and enjoy hundreds of slots, live casino games, and Sports Betting — safely and with confidence!
18+ Only | 256-bit SSL | 24/7 Support | Malaysia